Al Baraka Islamic Bank BSC (C) announced organizing a training course for a number of branch employees during March 2017 in order to learn the sign language to facilitate communication with the Bank's customers with hearing disabilities.
The training course has been organized in line with the Bank's strategies to provide the best services that will achieve lasting satisfaction for customers of different categories and needs, while enhancing the Bank's leadership role in the field of social responsibility towards the community and constantly improving the quality of service for all customers. This session was organized by the Human Resources Department at Al Baraka Islamic Bank in cooperation with the Bahraini Deaf Society at the headquarters of Al Baraka Banking Group. The course included the following aspects: Deaf profile, sign language basics, specialized banking terminology, general terminology used in everyday life, and general training to deal with clients with hearing disabilities.
On this occasion, the chief Executive officer and board member Mr. Mohammed Isa Al Mutaweh said: "This step comes in line with the bank's strategy to create an environment that takes into account and respect the requirements and needs of all our customers, especially people with special needs, as we started since Feb 2017 on organizing training courses in dealing with special needs customers, and this session was in line with these objectives and in line with the directives of the Central Bank of Bahrain in this regard.