Mobile App FAQ'S

Welcome to the Mobile Banking App FAQ, your guide to making the most of banking on the go. Here, you’ll find answers to the most common questions about using our mobile app, including how to log in, reset passwords, transfer funds, manage cards, set alerts, and ensure your account’s security.

Our goal is to help you navigate the app with ease, whether you’re a first-time user or a seasoned customer. If your question isn’t covered here, you can reach support directly through the app or by contacting our customer service team. Banking should be simple, secure, and always within reach. This FAQ is here to make sure it stays that way.

The Al Baraka digital banking app showcases a number of great features that include:

Account Management

Instant Transfers

Open New Accounts

alBarakat Prize Account Access

Bill Payments

Card Services
The app supports the following languages:

Arabic

English
Use biometric to unlock. If unable to and would like to reset password, please follow the steps:

Select login

Forget password

Add email / phone no.

OTP

New password

Confirm new password
To update your mobile number or email address via the online banking application, please navigate to:

Setting

Personal Data

Phone number / Email address
To open an additional account through the online banking platform, please follow the steps below:

Select more on the navigation bar

Apply now

Select desired account
To reset your card PIN using the online banking app, please follow the steps below:

Select your card

Manage card

Reset card PIN

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