Al Baraka Islamic Bank BSC (C) announced organizing a training course for the staff of the branches during the months of February and March 2017, in which it focused on how to provide excellence services to clients with special needs.
The training course was organized in line with the Bank’s strategies to enhance its products and services provided to all customers and in line with its social responsibilities toward the society and their continues work to improve the quality of service to all clients. The Human Resources Department has organized this internally training course which included the following aspects: to identify the quality of disabilities and how to deal with it, and how to communicate effectively and provide quality service to all special needs customers.
On this occasion, the chief executive officer and board member of the bank Mr. Mohamed Isa Al Mutaweh said: “we at Al Baraka Islamic Bank, as a pioneer bank in providing Islamic Retail banking, always committed towards the society , by providing an appropriate environment to provide the best services to all the bank's customers, including customers with special needs."
He added "This step comes in line with the bank's strategy to create an environment that takes into account the requirements of all our customers, especially people with special needs, as well as in line which were introduced in accordance with the directions of the Central Bank of Bahrain, we have trained all branches staff to provide quality service to customers with special needs, we will also provide specialized training course in sign language in collaboration with the Bahrain Deaf Society this month."